Customer Complaints

Slate released a couple of different ways to look at customer service skills and the different ways people may complain about things.
http://www.slate.com/id/2281833/

I just thought it was interesting that the publication is encouraging people to send in complaint letters to different companies and will pick a winner who complained the best. They even gave them tips on how to complain effectively. http://www.slate.com/id/2281144/

 

Pamela Birchard

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About internalmarket

This blog and its accompanying Twitter account have been established as social media learning tools for the Internal Communications and Employee Engagement class at Columbia College Chicago. Through this blog, we will share our observations about current events, change management and employee communications theory, and the application of social media in shaping employee engagement.
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